Applications can only be made online.

Applications can be made in the name of a corporation. However, payment of the monthly fee can only be made by credit card.

You can apply if you are 18 years old or over and have a credit card.

It is optional to subscribe to the optional services.
*We recommend that you subscribe to the "Device Protection" option, as there is a possibility of additional costs in the event of a device malfunction.
*We recommend that you subscribe to the option that is free for the first month and can be cancelled at any time, in order to apply for various campaigns.

In addition to au 5G, if you are in an au 4G LTE or WiMAX2+ area, your device will automatically select the most suitable network, so you can use it comfortably.

For the no-contract plan: There is no contract period.

For the contract plan: The contract is automatically renewed every 2 years.
The first month is counted as the month after the month of the contract, and the 24th month is the renewal month.
If you cancel your contract outside of the renewal month, the following contract cancellation fees will be incurred depending on the contract period.
Cancellation in the 24th month (renewal month): ¥0
Cancellation outside of the renewal month: ¥3,980 (incl. tax)

The monthly fee for the first month is calculated on a pro-rata basis.

Payment is made by credit card.
Credit cards accepted: JCB, VISA, Master, AMEX, DINERS.
Debit cards, prepaid cards, and credit cards issued overseas cannot be used.

A contract processing fee of ¥3,500 (¥3,850 incl. tax) is charged as an initial fee and will be billed at the time of the first invoice.

For credit card payments, we will send the payment to the credit card company on the 7th of the following month, based on the closing date at the end of each month.

Please check the 'Payment Information' section of your member page.

Please change your payment method from the member page.
*If the validity of your credit card cannot be confirmed by 9:00 pm on the day before the end of the month, your service will be suspended from the first of the following month.
For more information, please check the "RAKURAKU Hurry While Stocks Last! Wi-Fi Important Information" document.

We do not accept cancellations after applying.

Please refer to the Important Matters Statement for information on the initial contract cancellation system.

After completing the application, the device will be shipped the next day at the earliest, and will generally arrive 1 to 3 days after shipping.
However, the shipping date will differ depending on the day of the week and time of the application, and the date of arrival will differ depending on the delivery address.
*Shipping is not available on weekends and public holidays.
*Shipping may take longer due to weather conditions, or for some areas (remote islands, mountainous areas, etc.).

If you do not return the terminal when you cancel your contract, or if you lose it, you will be charged ¥19,800 (incl. tax) for terminal damage. Please check the Important Information Document, as you will also be charged for any accessories that are not returned.

There is no shipping charge for shipping the device to you. However, you will be responsible for the shipping charge for returning the device to us.

After you have completed your application, the device will be shipped the next day at the earliest, and you will receive it 1 to 3 days after it is shipped. However, the shipping date will depend on the day of the week and time of day you apply, and the time it takes to arrive will depend on the delivery address.

You will need to return it. The deadline for returning the device is the end of the month following the date of your cancellation request (cancellation date). When returning the device, please send the device itself and all accessories to the address we specify after your cancellation is complete.
If the return date has passed or the device is found to be faulty, we may charge you ¥18,000 (¥19,800 incl. tax) as compensation for the damage to the device.

Please return the device to the specified location within 14 days of submitting your cancellation request (cancellation date). If the returned device is damaged, faulty, or not returned in its entirety, we will charge you ¥18,000 (¥19,800 incl. tax) as compensation for the device.
Please check the Important Information Sheet, as you will be charged for any accessories that are not returned.

Cancellations can only be made by phone. Please contact the Support Center by phone.
Support Center: 050-8882-2576
Operating hours: 10:00 am - 6:00 pm (closed during year-end and New Year holidays)
*Please note that it may be difficult to get through at the beginning and end of the month due to high call volumes.

The monthly fee for the month of cancellation will be calculated on a pro-rata basis.

【For plans with a contract period】
If you cancel your contract outside of the renewal month, the following cancellation fee will be incurred depending on the contract period.
Cancellation in the 24th month (renewal month): ¥0
Cancellation outside of the renewal month: ¥3,980 (incl. tax)
*The first month is counted as the month following the month of the contract, and the 24th month is the renewal month.

*If you have a non-binding plan, there is no cancellation fee regardless of the contract period.

Please contact our support center within 8 days of the date your communication service becomes available.
To have your initial contract cancellation accepted, you will need to return the handset and all accessories to our designated address within 8 days of the date you applied for the initial contract cancellation.
Please note that the customer is responsible for the shipping costs when returning the device, and we cannot accept payment on delivery.
*If the device is sent by payment on delivery, we will charge you for the shipping costs.